Privacy policy

1.Who we are

This policy explains how [company legal name, to be added] ("SHRAYTA", "we", "us") handles personal data in the SHRAYTA app and on shrayta.app. SHRAYTA is a classified-ads service for the State of Kuwait. Please read it with the Terms of use.

2.What data we handle

• Account: your mobile phone number (verified with a code), your name and your settings, such as language.
• Your ads and messages: the text, photos, price, category and area of your ads, and the messages you send in in-app chats.
• What you do in the app: ads you save, sellers you follow, and what you report or block, so that these features work.
• Your approximate area, only if you tap "Near me" and allow it.
• Notifications: if you allow notifications, we keep your device’s notification token so we can tell you about your chats, ads and alerts.
• Technical information needed to deliver the service and keep it secure, such as the app version and error reports.
• Reports and decisions: reports made about an ad or a person, and what we decided, so that we can apply the Posting rules.

What you publish in an ad (your name, the area, your photos and, if you choose, your phone number) is shown to everyone who opens the ad.

3.Sign-in codes on WhatsApp

You sign in to SHRAYTA with your mobile number, without a password. When you ask to sign in, we send a one-time code to your number on WhatsApp, or by text message if you choose.

• To deliver the code, we pass your mobile number and the message containing the code to our messaging provider, which sends it through WhatsApp or through the mobile network. WhatsApp handles the message under its own terms and privacy policy.
• The code is valid for a short time (10 minutes), works once, and is used only to confirm that the number is yours.
• We keep a limited record of code requests (the number, the time and the delivery status) to prevent abuse, such as repeated requests, and we keep it no longer than needed for that purpose.
• We do not use these messages for marketing, and we do not share your number for any other purpose.

We will never ask you for your code by phone or message. Never share a sign-in code with anyone.

4.Why we use it

• To run SHRAYTA: show your ads, let people reach you, and let you sign in.
• To keep it safe: stop fraud, spam and abuse, apply the Posting rules and respond to reports.
• To help you: answer support requests and send messages about the service (such as a sign-in code or a decision about an ad). We do not send marketing without your consent.
• To follow the law and respond to the competent authorities when required.

5.Who we share it with

• Other users: only what you choose to publish in your ads and profile.
• Service providers who help us run SHRAYTA, such as hosting and database services, delivery of sign-in codes on WhatsApp and by text message, notification delivery and error reporting. They may use the data only for us and under contract.
• The competent authorities, when Kuwaiti law requires it or when they officially ask.
• A successor, if the business is ever transferred, who must keep these protections.

We do not sell your personal data and we do not share it with advertising networks.

6.This website

• shrayta.app sets no cookies and uses no analytics, advertising or tracking tools.
• Our hosting provider processes technical data such as your IP address and browser type to serve the pages and protect the site from attacks.
• The site’s fonts are loaded from Google Fonts, so your browser sends your IP address to Google when it loads them.

7.Location

The app asks for your approximate location only when you tap "Near me", and uses it on your phone to pick the nearest area. We do not store or send your exact position, and you can turn the permission off in your phone settings at any time.

8.Payments

SHRAYTA has no paid features today. When paid promotions open, we will update this policy before we accept any payment. Payments will be processed by the payment providers concerned, and we will not receive your card details.

9.How long we keep it

We keep your account data while your account is open. An ad you delete or that expires is hidden from other people at once. When you delete your account we erase or anonymise your data within 90 days, except what we must keep for legal reasons or to deal with abuse (for example, enough to stop a banned account from coming back).

10.Your rights and deleting your data

• Access and correction: you can see and edit your profile in the app, and ask us for a copy of the data we hold about you.
• Delete your account in the app: open Account, then Delete account. Your account is removed and your ads are hidden at once, and your data is erased as described above.
• Ask us to delete your data: if you can no longer use the app, email [email protected] or message us on Instagram @shrayta.app with the mobile number of your account. We will confirm the number is yours (with a code we send to it) and then delete your data.
• Your phone number is shown on an ad only if you choose to show it.
• To use any other right the law gives you, contact us.

11.Children

SHRAYTA is not for people under 18 and we do not knowingly collect their data. If you think a child has an account, tell us and we will remove it.

12.Security

We protect data with measures that suit its sensitivity, such as encryption in transit and limited access, and we will tell the people affected, and the authorities where required, if there is a breach. No system is perfectly secure, so please keep your phone safe and never share a sign-in code.

13.Where data is processed

Our service providers may process data in countries other than Kuwait. We require them to protect it to the same standard.

14.Changes to this policy

We will update this policy when what we do with data changes, and tell you in the app before a material change takes effect. The date at the top always shows the current text.

15.Contact

Questions or requests about your data: [email protected], or on Instagram @shrayta.app.

[company legal name, to be added], [registered address in Kuwait, to be added].